How To Create an EAC Technical Support Account

Applies To

• EAC Customers

Prerequisites

• User accounts must be pre-approved by EAC
  • Contact your EAC PDS representative to ensure a technical support account is enabled 

Resolution

Create Customer Support Login

1. From the EAC Website https://eacpds.com go to the Resources menu and select the Customer Support Login link
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   • This will take you to the https://support.eacpds.com web page
2. From the support.eacpds.com support page select the Sign In link
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3. From here you will be asked to login
   
   • If you have never logged in before, select the Forgot Password Link to setup a new account
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4. Enter your company email address. A link will be sent to setup a new account
   • It's important to use your company email address this will ensure your tickets are aligned with your company.
   • Your user name when logging in will be your email address. 
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5. From your email, follow the Create a password link to setup a new account
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6. Enter your First Name and Last Name as your name
   • choose a password that meets the defined rules
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7. Login to support.eacpds.com
   • Your username will be your company email address

How to Submit a Ticket and Review Requests (Tickets)

1. Review Existing Tickets/Requests
   • From your profile name drop-down select Requests (Tickets) 
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2. Submit a New tickets 
   • • • 
     • See existing Ticket Requests from the user menu
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3. Update Existing Ticket
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4. Search the knowledge base
   
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5.  

If there are any issues with setting up the account or accessing your companies tickets, you can send an email to support@eacpds.com

Reference