How To Create an EAC Technical Support Account – EAC Product Development Solutions

User accounts must be pre-approved by EAC
- Contact your EAC PDS representative to ensure a technical support account is enabled

From the EAC Website https://eacpds.com go to the Resources menu and select the Customer Support Login link
- This will take you to the https://support.eacpds.com web page
From the support.eacpds.com support page select the Sign In link
From here you will be asked to login
- If you have never logged in before, select the Forgot Password Link to setup a new account
Enter your company email address. A link will be sent to setup a new account
- It's important to use your company email address this will ensure your tickets are aligned with your company.
- Your user name when logging in will be your email address.
From your email, follow the Create a password link to setup a new account
Enter your First Name and Last Name as your name
- choose a password that meets the defined rules
Login to support.eacpds.com
- Your username will be your company email address

How to Submit a Ticket and Review Requests (Tickets)

Review Existing Tickets/Requests
- From your profile name drop-down select Requests (Tickets)
Submit a New tickets
- - See existing Ticket Requests from the user menu
  - Search the knowledge base

If there are any issues with setting up the account or accessing your companies tickets, you can send an email to support@eacpds.com

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