As part of our commitment and partnership with PTC, EAC now offers software support on behalf of PTC. This is specific to customers who have bought or renewed their software licenses through EAC.
EAC technical support provides comprehensive assistance for your PTC software, including 24x7 web-based support and ticket logging, and 10x5 expert-assisted troubleshooting. Key components of EAC technical support include:
- Assisted Support: Access to Technical Support Engineers (TSEs) via phone or email
for issue diagnosis and guidance. - Support Portal: A central hub to log and track cases with Zendesk and access the
Knowledge Base self-help information. - Community & Resources: Access to EAC Zendesk portal for technical
documentation (Help Centers).
Note: Software technical support does not include training or hands-on consulting services. Follow this link to access EAC support, guidance on how to create a support case or ticket, and login access to your support portal.
https://support.eacpds.com/hc/en-us
You can also call support at 1 (888) 225-7579 | ext 5
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