How To Create an EAC Technical Support Account and Submit a Ticket

Applies To

• EAC Customers

Prerequisites

• User accounts may require pre-approval by EAC
• Contact your EAC PDS representative to ensure a technical support account is enabled 

Resolution

Create Customer Support Login

1. From the EAC Website https://eacpds.com go to the Support link 

   

   This will take you to the https://support.eacpds.com web page

    

2. From the support.eacpds.com support page select the Sign In link

   

    

3. From here you will be asked to login
   • If you have never logged in before, select the Forgot Password Link to setup a new account

4. Enter your company email address. A link will be sent to setup a new account
   • It's important to use your company email address this will ensure your tickets are aligned with your company.
   • Your user name when logging in will be your email address. 

5. From your email, follow the Create a password link to setup a new account

6. Enter your First Name and Last Name as your name
   • choose a password that meets the defined rules

7. Login to support.eacpds.com
   • Your username will be your company email address

How to Submit a Ticket and Review Requests (Tickets)

Submit New Ticket

1. Submit a New tickets from the Submit a Ticket link

2. Fill in the required information and any additional information that helps identify the issue and it's priority.

3. An email with a link to the ticket will be sent to the Requester using the email address they logged in with.

    

Review Existing Tickets/Requests

• Follow the link to the ticket from the email

Or login to the support portal

• From your profile name drop-down select Requests (Tickets) 

Update Existing Ticket

• From the support portal additional comments can be added to a ticket

• If the ticket issue is no longer needed, the ticket can be cancelled from here as well.

   

Search the EAC knowledge base

If there are any issues with setting up the account or accessing your companies tickets, you can send an email to support@eacpds.com

Reference