Windchill Anti-Virus Recommendations

Applies To

• All Windchill Versions

Description

• Missing files, corrupted installation, high CPU usage, poor performance

Cause

• Anti-Virus and Anti-Malware software running on the Windchill server

Resolution

1. No anti-virus or anti-malware software should be running in real-time on the Windchill server.
   
   • Files uploaded to the Windchill server are already scanned on the client machines.
   • There is no need to scan them again on the server side following upload.
   • If necessary, a scheduled scan on the server can be considered during low workload times.
   • Performance loss is expected if these guidelines are disregarded.
     
     
2. If anti-Virus software is running on the Windchill server, the following items should be excluded:
   • • JDK\jre\lib
     • HTTPServer\bin folder
     • Windchill\codebase
     • Windchill\logs
     • WindchillDS/OpenDJ folder
     • Oracle/SQL Server *.dbf, *.ctl and *.log
     • File Vaults
     • Solr\SolrServer\Solr\data
       
       
3. See the following article for a list of recommended exclusions on the client machines:
   
   • • What are recommended configurations for McAfee or other antivirus scan tools and applications on client workstations running Creo Parametric or Windchill Workgroup Manager connected to Windchill environments?

Reference

• Which virus scan parameter settings are requested for Windows Server in Windchill PDMLink
• Folders to exclude in Antivirus settings in Windchill PLM Server
• Best practices for configuring anti-virus or security software on the server for Windchill PDMLink